Terms of use

These terms apply when you use the Ridgeline Pest Control website, request a quote or booking, use the customer portal or receive our services. By using the website or our services you agree to them.

Quotes and prices

• Prices on our website and online quotes are based on the information you give us (such as property type and size). If the property or the pest problem turns out to be different, we'll tell you the new price before we do any work.
• Quotes are valid until the date shown on the quote.
• A trip fee may apply to the first visit in some parts of our service area. It is shown on your quote.

Appointments

• Times you request online are requests until we confirm them.
• Please give us access to the areas to be treated, and secure pets before we arrive.
• If you need to reschedule or cancel, please let us know at least 24 hours ahead.

Service plans

• Recurring plans continue on the schedule shown on your quote until you or we cancel them. You can cancel at any time by contacting us. Visits already completed are still payable.
• Any service guarantee is the one stated on your quote or plan. If pests come back between visits, contact us and we'll work with you.

Payment

• Invoices are due within 15 days unless your invoice says otherwise.
• Card payments are processed securely by our payment processor. Accounts that are past due may have service paused.

Safety

• We apply products according to their label directions and the law. Your technician will tell you about any precautions, such as keeping children and pets away from treated areas until they are dry.
• Please tell us about allergies, sensitivities, pregnancies, fish tanks, beehives, gardens or wells near treated areas before we treat.
• Pest control reduces pests but can't promise a property will stay completely pest-free, because pests can come in from outside.

Customer portal

Your portal sign-in links are sent to your email address. Keep them private; anyone with the link can see your account.

Website content

The pest guide and other information on this website are general information, not advice for your particular property. Contact us for advice about your situation. Don't misuse the website, for example by sending spam through its forms or trying to get into accounts that aren't yours.

Responsibility

We stand behind our work. To the extent the law allows, we aren't responsible for indirect losses, or for damage caused by pests before or between treatments, and our total responsibility for any claim is limited to the amount you paid for the service involved. Nothing in these terms limits rights you have under the law that can't be limited.

Governing law

These terms are governed by the laws of Alabama.

Changes to these terms

We may update these terms. The new version applies from the date shown above. Your privacy is covered by our Privacy policy.

Contact us

Questions about these terms? Contact Ridgeline Pest Control by email at [email protected], by phone at (205) 555-0142 or by mail at 412 Main St, Gardendale, AL 35071.