Privacy policy

Ridgeline Pest Control ("we", "us") provides pest control services. This policy explains what information we collect when you use our website, request a quote, book a visit, use the customer portal or become a customer, and how we use it.

Information we collect

• Contact details: your name, email address, phone number and service address.
• Property details: property type, approximate size, the location of your property on the map, gate codes, pets and other notes you give us.
• Service records: quotes, appointments, the pests we found, the areas and products we treated, photos and technician notes. State pesticide rules require us to keep records of every application we make.
• Billing records: invoices and payments. Card payments are handled by our payment processor (such as Stripe or Square). We never see or store your full card number.
• Messages: emails, texts and contact form messages between you and us.
• Technical information: our website uses a small number of cookies to keep staff and customers signed in. We don't use advertising or tracking cookies.

How we use it

• To give you a price, schedule and carry out services, and send reports and invoices.
• To send appointment confirmations, reminders and service updates.
• To answer your questions and keep the records the law requires of a licensed pest control company.
• To improve our services. We don't sell your information and we don't use it for third-party advertising.

Text messages

If you give us your mobile number and ask for text reminders, we'll text you about your appointments and service. Message frequency varies. Message and data rates may apply. Reply STOP to any message to stop texts, or HELP for help. You can also ask us by phone or email. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

Who we share it with

We share information only with companies that help us run our business, and only as much as they need:

• email, text message and payment providers that send messages and process payments for us;
• the company that hosts our website and data;
• map and address lookup services (such as OpenStreetMap) that turn an address into a location on the map.

We may also share information when the law requires it, for example pesticide application records requested by a state regulator, or to protect our rights or the safety of others.

How long we keep it

We keep your information while you're a customer and for as long as we need it afterwards for legal, tax and accounting reasons. Pesticide application records are kept for at least three years. Backups are kept on the same schedule.

Your choices

• You can see your visits, quotes and invoices in our customer portal.
• You can ask us to correct your information, or to delete it. Some records (such as application records and invoices) must be kept by law and can't be deleted until the required time has passed.
• You can stop emails or texts at any time by replying STOP to a text or by contacting us.

Security

We protect your information with encrypted (https) connections, private sign-in links for customers and limited staff access. No system is perfectly secure, so please keep your portal sign-in links private.

Children

Our website and services are meant for adults. We don't knowingly collect information from children under 13.

Changes to this policy

If we change this policy we'll post the new version here and update the date above.

Contact us

Questions about your information? Contact Ridgeline Pest Control by email at [email protected], by phone at (205) 555-0142 or by mail at 412 Main St, Gardendale, AL 35071.